TERMS AND CONDITIONS
1. Introduction Welcome to AKOS BIO (Pty) Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our online pharmacy services available through our website, www.akos-bio.com. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Definitions
- “Website” refers to www.akos-bio.com
- “User” refers to any individual or entity accessing our services.
- “Products” refer to medicines, health-related items, and other goods available for purchase.
- “Prescription” refers to a legally valid medical prescription issued by a registered healthcare practitioner.
3. Eligibility To use our services, you must:
- Be at least 18 years old.
- Provide accurate and complete information.
- Use the website for lawful purposes only.
4. Prescription Medication
- Prescription medicines can only be dispensed upon receipt of a valid prescription.
- We reserve the right to verify prescriptions with the issuing practitioner.
- Orders for prescription medication may be declined if there are concerns about safety or legality.
5. Ordering and Payment
- All prices listed are in South African Rand (ZAR) and include VAT where applicable.
- Orders are subject to availability.
- Payment must be made in full before dispatch.
- We accept payments via Ozow.
6. Delivery and Shipping
- We deliver within South Africa only.
- Estimated delivery times will be provided at checkout but are not guaranteed.
- We are not liable for delays caused by third-party couriers.
- If an order is returned due to an incorrect address, the user may be charged additional delivery fees.
7. Returns and Refunds
- Due to health and safety regulations, we do not accept returns of medicines unless they are defective or incorrect.
- If you receive the wrong item or a defective product, please contact us within 7 days for a resolution.
- Refunds will be processed to the original payment method within a reasonable period.
8. Privacy and Data Protection
- We comply with the Protection of Personal Information Act (POPIA).
- Personal information collected during transactions will be used solely for order processing and service improvement.
- We do not share personal data with third parties except as required by law.
9. Liability and Disclaimers
- Our website provides information for general purposes only and should not replace professional medical advice.
- We are not liable for any adverse effects resulting from the use of our products.
- We do not guarantee uninterrupted or error-free operation of the website.
10. Prohibited Uses Users may not:
- Use the website for fraudulent or illegal activities.
- Misrepresent personal or medical information.
- Interfere with or disrupt the website’s operation.
11. Changes to Terms and Conditions We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.
12. Governing Law These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be resolved in the competent courts of South Africa.
13. Contact Information For any queries, please contact us at: AKOS BIO (Pty) Ltd.
Email: connor@akos-bio.com Phone: +27 71 871 2845
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.