SHIPPING POLICY
1. Introduction At AKOS BIO (Pty) Ltd (“we”, “us”, “our”), we aim to provide reliable and efficient shipping services for all orders placed through our website, www.akos-bio.com (the “Website”). This Shipping Policy outlines our shipping practices, delivery times, and related terms.
2. Shipping Locations We currently ship within South Africa only. Orders are dispatched from Cape Town, and delivery times may vary depending on the recipient’s location.
3. Shipping Methods and Couriers We use trusted courier services to ensure prompt and secure delivery. Available shipping options will be displayed at checkout, including estimated delivery times and costs.
4. Processing Times
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Prescription orders may require additional processing time for verification.
5. Estimated Delivery Times Delivery times depend on the shipping destination:
- Major Cities & Urban Areas: 1-3 business days.
- Outlying & Remote Areas: 3-7 business days.
- Delays may occur due to unforeseen circumstances, such as courier disruptions, public holidays, or extreme weather conditions.
6. Shipping Costs
- Shipping fees are calculated at checkout based on delivery location and order size.
- Free shipping may be offered for orders above a specified amount, as indicated on our Website.
7. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can track your order through the courier’s website using the provided tracking number.
8. Delivery Issues
- If a delivery attempt is unsuccessful, the courier may reattempt delivery or hold the package at a collection point.
- If an incorrect address is provided, re-shipment fees may apply.
- If your order is delayed beyond the estimated time, please contact us for assistance.
9. Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.
- We may require photographic evidence to process claims for damaged goods.
- Replacements or refunds will be issued at our discretion.
RETURNS POLICY
1. Introduction At AKOS BIO (Pty) Ltd (“we”, “us”, “our”), we strive to provide high-quality products and excellent service. This Returns Policy outlines the conditions under which returns, refunds, and exchanges are accepted for purchases made through our website, www.akos-bio.com (the “Website”).
2. Non-Returnable Items Due to health and safety regulations, we do not accept returns of the following items:
- Prescription medication
- Opened or used health supplements
- Personal care and hygiene products
- Any product where the packaging has been tampered with
3. Returnable Items We accept returns for the following cases:
- You received the wrong item
- Your order arrived damaged or defective
- The product is expired upon delivery
4. Return Process If you need to return an item, please follow these steps:
- Contact Us: Notify us within 7 days of receiving your order by emailing connor@akos-bio.com or calling +27 71 871 2845.
- Provide Details: Include your order number, a description of the issue, and photographic evidence if applicable.
- Return Approval: If your return is approved, we will provide return instructions.
- Return Shipping: In some cases, we may arrange courier collection. Otherwise, the customer is responsible for return shipping costs unless the return is due to an error on our part.
5. Refunds and Replacements
- Approved refunds will be processed within 7-10 business days to the original payment method.
- If a replacement is preferred, we will dispatch the replacement item as soon as the return is received and verified.
- Shipping fees are non-refundable unless the return is due to an error on our part.
6. Late or Missing Refunds If you have not received your refund within the expected timeframe, please:
- Check with your bank or payment provider
- Contact us for further assistance
7. Contact Information For any return-related inquiries, please contact:
Connor
Phone: +27 71 871 2845
Email: connor@akos-bio.com
By making a purchase on our Website, you acknowledge that you have read and understood this Returns Policy and agree to its terms.