PRIVACY POLICY
1. Introduction Welcome to AKOS BIO (Pty) Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, www.akos-bio.com (the “Website”). By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and delivery address, payment details, and any other details provided when placing an order or contacting us.
- Medical Information: Prescriptions and health-related details required to dispense medication in compliance with legal and regulatory requirements.
- Technical Data: IP address, browser type, device information, and browsing activity on our Website.
- Cookies and Tracking Data: Information collected via cookies to enhance user experience and analyse Website traffic.
3. How We Use Your Information We use your information to:
- Process and fulfill orders, including prescription verification.
- Provide customer support and respond to inquiries.
- Improve our Website and personalise user experience.
- Comply with legal obligations and regulatory requirements.
- Send marketing communications if you have opted in (you can unsubscribe at any time).
4. Sharing of Information We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Payment processors, couriers, and IT service providers who help us operate our business.
- Regulatory Authorities: When required to comply with applicable laws, including health regulations.
- Legal Compliance: If required by law or in response to a legal request.
5. Data Security We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal data.
- Request corrections to inaccurate information.
- Withdraw consent for processing where applicable.
- Request deletion of your data (subject to legal retention requirements).
To exercise any of these rights, please get in touch with us at info@akos-bio.com.
7. Cookies Policy Our Website uses cookies to improve user experience. You can manage or disable cookies through your browser settings, but this may affect certain functionalities of the Website.
8. Data Retention We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations and resolve disputes.
9. Third-Party Links Our Website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.
10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.
11. Contact Information If you have any questions about this Privacy Policy, please contact us at:
AKOS BIO (Pty) Ltd
Email: admin@akos-bio.com
Phone: +27 71 871 2845
Website: www.akos-bio.com
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.